Cancellation Policy
Indianapolis Appraisal
Associates, Inc., prides ourselves on complete and accurate appraisals,
as well as quick turnaround times and competitive pricing. Once an
order is placed with our company, one of our appraiser team members will
usually start conducting primary research for your appraisal within a
few hours. Primary work includes starting a file, researching market
data, contacting county offices, researching comparable properties, and
contacting homeowners or real estate agents to set up the appointment.
These are just a few of the functions appraisers typically perform
before actually inspecting real estate. In order to maintain the
highest caliber of staff, quick turnaround times, and competitive
pricing, it is necessary to sometimes charge a cancellation fee if an
order is cancelled.
The fee charged is
modest and based on the amount of work which has been completed up to
the point of cancellation. If no work has been performed, then there
will be no fee. If the order has been started (i.e. appraiser has
gathered market research data, researched comparables, etc.) but has not
been out to the subject property, then a $25.00 cancellation fee will be
charged. If the appraiser has gone out to the subject property, then a
$125.00 fee will be charged for field work and photos- you will receive
photos of the subject property. Once the appraisal has been
completed, the full appraisal fee will be charged regardless of whether
the order is cancelled or not.
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Privacy Policy
At Indianapolis Appraisal
Associates, Inc. your privacy is important to us. We believe that our
customers and our clients customers personal information should never be
neglected. Our Indiana real estate appraiser associates have been
educated in information security as well as our procedural policies in
an effort to avoid any foreseeable and avoidable security breaches.
This policy
explains what Indianapolis Appraisal Associates, Inc. does to keep
information obtained from you private and secure. We believe in
transparency in all of our relationships and want you to know how we
manage information.
Pursuant to the
Gramm-Leach-Bliley Act of 1999, effective July 1, 2001, Appraisers,
along with all providers of personal financial services are now required
by federal law to inform their clients of the policies of the firm with
regard to the privacy of client nonpublic personal information. As
professionals, we understand that your privacy is very important to you
and are pleased to provide you with this information.
Types of
Nonpublic Personal Information We Collect
In the course
of performing appraisals, we may necessarily collect what is known as
"nonpublic personal information" about you or your customers. This
information is used to facilitate the services that we provide to you
and may include the information provided to us by you directly or
received by us from others with your authorization. Examples of the
types of "nonpublic personal information" we may collect would be our
clients, client and customer relationship, terms or concessions of a
purchase offer or sales contract, condition of an improvement, and
estimated value of an improvement after we have appraised it.
Indianapolis Appraisal Associates, Inc. will not share your nonpublic
personal information with others. Therefore, on your behalf, we have
exercised your right to opt-out under 12 CFR Part 40, Privacy of
Consumer Financial Information.
Parties
to Whom We Disclose Information
We do not
disclose any nonpublic personal information obtained in the course of
our engagement with our clients to nonaffiliated third parties, except
as necessary or as required by law. By way of example, as permitted by
law under 16 CFR Part 313, Privacy of Consumer Financial Information, a
necessary disclosure would be to our employees or subcontractors, and in
certain situations, to unrelated third party consultants who need to
know that information to assist us in providing appraisal services to
you. All of our employees and any third party consultants we employ or
engage are informed that any information they see as part of an
appraisal assignment is to be maintained in strict confidence within the
firm. Other than data defined as public, which is accessible to all
identified and authenticated users, all data and processing resources
are only accessible on a need to know basis and distributed by company
management to specifically identified, authenticated, and authorized
entities.
Confidentiality and Security
We will retain
records relating to professional services that we have provided to you
for a reasonable time as required by law and so that we are better able
to assist you with your needs. In order to protect your nonpublic
personal information from unauthorized access by third parties, we
maintain physical, electronic, and procedural safeguards that comply
with our professional standards to insure the security and integrity of
your information. At the end of the data life cycle, any NPI that has
been stored by us will be promptly and securely disposed in accordance
with current data retention standards.
Information Security
We have in
place reasonable commercial standards of technology and operational
security designed to protect all nonpublic personal information provided
to us, from unauthorized third party access.
Enforcement
Our privacy
policy is monitored and strictly enforced. Violations of policy will be
recorded and will be used in determining vendor and subcontractor
relationships.
Review
This policy
will be reviewed annually and updated in conjunction with review of our
Company Policies and Best Practices manuals, and the mailing of the
annual privacy notice.
Trust
As financial
service providers our relationship must be built on trust. You have
chosen to do business with Indianapolis Appraisal Associates, Inc. We
value our relationship and take great pride in maintaining it, starting
with the information you share with us. Please call us any time if you
have any questions about the confidentiality of the information that you
provide us.
Effective:
1/1/2007 © Copyright, Indianapolis Appraisal Associates, Inc.
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Opt Out Policy
Indianapolis Appraisal
Associates, Inc. will not share your nonpublic personal information with
others. Therefore, on your behalf, we have exercised your right to
opt-out under 12 CFR Part 40, Privacy of Consumer Financial Information.
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Accepting/Declining Orders
Our goal is to notify you
within four hours from the receipt of order, to inform you as to whether
or not we will accept the order. However, confirmation may take up
to 24 hours. If we must decline the order, an explanation will be
given as to why.
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Turnaround Time Policy
Interior Appraisals
Communication is the key to a
mutually successful relationship between us, the appraiser, and you, the
lender. We will make every effort to communicate any unforeseen
problems and/or delays to your office.
Once an order is accepted, we
will immediately make every attempt to set an appointment for
inspection.
Once we have established
contact with the homeowner or listing agent, we will inform you of the
appointment time.
Once the appraisal appointment
has been completed, we will inform you that the appointment was upheld,
and make every effort to complete and submit the appraisal to you within
24-48 hours**.
**These are ideal
circumstances. We bear no responsibility for any assignments that
end up taking longer to complete, regardless of the reason.
**All appraisals are not
created equal. Therefore, it is simply impossible to provide
complete and accurate appraisals for many complex properties within 72
hours.
Exterior Only Appraisals
Communication is the key to a
mutually successful relationship between us, the appraiser, and you, the
lender. We will make every effort to communicate any unforeseen
problems and/or delays to your office.
Once an order is accepted, we
will make every attempt to drive-by the property within 24 hours.
We will also try to inform you
of the proposed inspection appointment.
Once the appraisal appointment
has been completed, we will inform you that the appointment was upheld,
and make every effort to complete and submit the appraisal to you within
24-48 hours**.
**These are ideal
circumstances. We bear no responsibility for any assignments that
end up taking longer to complete, regardless of the reason.
**All appraisals are not
created equal. Therefore, it is simply impossible to provide
complete and accurate appraisals for many complex properties within 72
hours.
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C.O.D. Cash on
Delivery Appraisals
We do not accept orders based
upon our appraisers collecting money at the time of appointment.
This decision is made based upon the safety of our associates.
However, if this is the only method you have for payment, we have
provided you with a secure electronic method of paying for appraisals on
this website. Please inform us by telephone ahead of time that
this is the method you will be using. Once the payment has been
verified, we will then set the appointment. No exceptions will be
made to this policy.
Credit
Card Purchase / Email Order Details
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Finance Charges
TRUTH
IN LENDING
1. Finance
Charge Calculation Method
Credit Purchases
A Finance Charge will be imposed on Credit Purchases only if you elect
not to pay the entire New Balance shown on the invoice you receive
with your report within 30 days from the closing date listed on that
invoice. After the 30 day grace period, you will be issued a
Statement of Account. If you elect not to pay the entire New
Balance shown on this statement within the 30-day period following the
statement's issuance, a Finance Charge will be imposed on the unpaid
average daily balance of such Credit Purchases from the 31st day from
the closing date of the original invoice. New Credit Purchases
from the date of posting to your account during the current billing
cycle will continue to accrue interest until the closing date of the
billing cycle preceding the date on which the entire New Balance is
paid in full or until the date of payment if more than 30 days from
the closing date.
The Finance
Charge for a billing cycle is computed by applying the monthly
Periodic Rate to the average daily balance of Credit Purchases, which
is determined by dividing the sum of the daily balances during the
billing cycle by the number of days in the cycle (30). Each daily
balance of Credit Purchases is determined by adding to the outstanding
unpaid balance of Credit Purchases at the beginning of the billing
cycle any new Credit Purchases posted to your account, and subtracting
any payments as received and credits as posted to your account, but
excluding any unpaid Finance Charges.
As of 1/1/2007,
our monthly (defined as 30 days) periodic rate is 6% per 30 day
billing period.
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Authenticating our reports
Authentic Indianapolis Appraisal
Associates, Inc. appraisal reports will always have "Indianapolis
Appraisal Associates, Inc. (317) 784-6582" printed in the top or bottom
header/footer sections of the first page of the main form of any report.
If a situation was ever to arise
questioning the authenticity of a report where one of our associates
names or license numbers were fraudulently used, computer forensics will be
employed to prove or disprove the reports origin.
Digital Reports: Digital
computer identification is recorded for any report prepared by one of
our associates.
Printed
Reports: Purdue researchers
have now developed a technique to trace documents to their original
printers. Subtle print characteristics and "intrinsic signatures"
are left by printers that act like a fingerprint, or more accurately,
like a person's handwriting style. Our associates use very
specific, rare printer models and ink.
Note:
Unless you are the client who actually orders the appraisal, it is a
very
bad idea to "rely" upon any old appraisal without verifying its origin
and at a minimum, ordering an "appraisal update"-
property and market conditions can
change dramatically causing appraisals to lose their reliability.
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Real Estate Appraiser
Indiana
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